Your Guide to the Medicare Advantage Dual Special Needs Plan (D-SNP) Recertification Process

a red and white signWhile COVID delayed the annual Medicaid certification for two years, Florida has begun recertification for Medicaid as of April 1, 2023.

Here is what you need to know:

- You may lose your current benefits if you do not take this important step by your deadline.

- Be on the lookout for a letter from the Florida Agency for Healthcare Administration with a yellow strip on the envelope that says “NOTICE-NEW COVERAGE INFORMATION ENCLOSED,” asking you to recertify your benefits within the next 90 days. You must return the recertification form to them by the deadline, along with current contact information.

- Do not believe anyone is calling you requesting money to assist you with your certification; this is a well-known scam in our area. If you receive a call requesting money, please notify the Florida Agency for Healthcare Administration at (888) 419-3456.

Please contact your Complete Health Member Service Representative (MSR) to support you through recertification. Your MSRs' phone number can be found below.

For more online resources from the state of Florida, visit

Member Support Representatives

Elaine Wait-Lo Res

Elaine Wait

Metro Daytona


Donald Washer

DeLand & Orange City

Lindsay Lazrovitch LR

Lindsay Lazrovitch

Edgewater & South Daytona