Member Support Representatives

The Complete Health difference

Member Support Representatives

Every patient deserves an advocate. Someone who’s devoted to helping them maintain their quality of life at every stage. Someone to help them understand their care instructions, navigate their insurance plans, understand their medications and medical bills, get transportation to appointments if needed, and simply care.

Complete Health and our family of providers specialize in patient-centered Primary Care. We put our patients first by:

  • Guiding and educating patients toward wellness and illness prevention.
  • Treating patients quickly and effectively when they do get sick.
  • Keeping patients out of the hospital or unfamiliar urgent care offices.

We strive to ensure that all patients are provided treatment on a same-day basis. We provide services above and beyond the typical primary care practice including diagnostic testing, laboratory services and other tests when necessary.

Our Member Support Representatives are your resource for tying your health plan with your primary care provider at Complete Health . They will make sure you understand your benefits and services available to you when you become a patient. They will keep you informed with events designed to provide you with valuable insight, information, and resources.

Click below to meet your neighborhood Member Support Representative.

If you are an insurance broker or agent, please click here to learn more about broker and agent resources.

Member Support Representatives


Cassondra Fowler

Cassondra Fowler


Lisa Jackson

Lisa Jackson


Dianna McCain-Edit

Dianna McCain

Pell City

TiffanyT_8-Lo Res

Tiffoni Turner

SWC/West Birmingham

2023_Claudia Stephens

Claudia Stephens


Penny Witcher

Penny Witcher

Springville, Trussville & Deerfoot/Pinson


Elaine Wait-Lo Res

Elaine Wait

Ormond Beach/Metro Daytona


Donald Washer

DeLand & Orange City

Lindsay Lazrovitch LR

Lindsay Lazrovitch

Edgewater & South Daytona

*Member Support Representatives are not benefit consultants and do not sell or represent any Medicare advantage plan. They are a bridge and act as a liaison in between Complete Health and the health plan, or any Medicare benefit Agent .