Member Support Representatives

The Complete Health difference

Member Support Representatives

Every patient deserves an advocate. Someone who’s devoted to helping them maintain their quality of life at every stage. Someone to help them understand their care instructions, navigate their insurance plans, understand their medications and medical bills, get transportation to appointments if needed, and simply care.

Complete Health and our family of providers specialize in patient-centered Primary Care. We put our patients first by:

  • Guiding and educating patients toward wellness and illness prevention.
  • Treating patients quickly and effectively when they do get sick.
  • Keeping patients out of the hospital or unfamiliar urgent care offices.

We strive to ensure that all patients are provided treatment on a same-day basis. We provide services above and beyond the typical primary care practice including diagnostic testing, laboratory services and other tests when necessary.

Our Member Support Representatives are your go-to contact for all your Medicare-related concerns. They’ll make sure you understand all of your options so you get the very best Medicare benefits available and can also assist with Medicare Advantage plans. And they’ll keep you informed with events designed to provide Medicare beneficiaries with valuable insights, information and resources.

Click below to meet your neighborhood Member Support Representative.

Member Support Representatives


Cassondra Fowler

Cassondra Fowler


Lisa Jackson

Lisa Jackson

Adamsville & Greystone/Metro Birmingham

Dianna McCain-Edit

Dianna McCain

Pell City

Vincetta Williams-Franklin 2

Vincetta Williams Franklin

SWC/West Birmingham

TiffanyT_8-Lo Res

Tiffoni Turner

SWC/West Birmingham

Penny Witcher

Penny Witcher

Springville, Trussville & Deerfoot/Pinson



Elaine Wait

Ormond Beach/Metro Daytona


Donald Washer

DeLand & Orange City

Lindsay Lazrovitch LR

Lindsay Lazrovitch

Edgewater & South Daytona