Shana Dickerson – Member Support Representative
“I have always worked in the medical industry, starting as a phlebotomist and medical technologist and switching to sales as my family grew. While sales gave me the flexibility to raise four children, it kept me from direct patient care. When Complete Health asked me to join them as a Member Support Representative, I was excited. I knew the practice and knew I would be part of a program that truly has the patient’s best interest at heart. I love guiding patients toward the most appropriate, quality care. I love helping them save money and find all the resources they need to enjoy the best health possible.”
Shana joined Complete Health’s Shores Medical location in Edgewater, Florida in March 2020. She faced the dual challenges of a new job and a growing pandemic. But Shana was ready. With a B.S. degree in Medical Laboratory Sciences and experience as an Emergency Medical Technician (EMT) and personal trainer, she is a natural problem-solver and educator. She shifted gears and set up systems to work virtually with patients who prefer the computer. She helped create safe meeting space onsite for those who don’t.
She is available online and in person to assess our patients’ needs and help them navigate towards better health outcomes. To improve communication during the pandemic, she set up a Facebook page to support patients virtually, with a Q & A section and valuable information about healthy living and nutrition. When she’s not helping patients, she’s with her husband and four children, enjoying the outdoors, gardening and promoting environmental conservation.