CAHPS Patient Surveys

If you are a Medicare beneficiary, you may receive a CAHPS (Consumer Assessment of Healthcare Providers and Systems) survey in the mail. This survey is designed to gather information about your experiences with the healthcare you have received. While it may be tempting to ignore or discard the survey, it is important to take the time to complete it. Let’s examine why.

Your feedback can improve healthcare for everyone.

The purpose of the CAHPS survey is to gather information that can be used to improve the quality of healthcare. The feedback provided can be used to improve, and to make changes that will benefit everyone. By completing the survey, your voice can impact healthcare for yourself and for others.

Healthcare providers are held accountable.

The results of the CAHPS survey are publicly reported on the Medicare website and are also used in the calculation of Medicare payments to healthcare providers. By completing the survey, you are giving credit where credit is due, or helping identify ways that your doctor or doctor’s office could improve.

It is quick and easy.

The CAHPS survey is designed to be quick and easy to complete. It typically takes less than 10 minutes to complete and can be completed online, by phone, or by mail. The questions are straightforward and are designed to gather information about your experiences with healthcare.

Dr. Stephen Giorgianni
Complete Health – Ormond Beach West