Penny has worked for nearly a decade in the senior healthcare community around metro-Birmingham. By acting as a liaison between patients and care coordinators, she ensures that the needs of the patient are always met, using every possible resource to provide help.

As a Membership Support Representative for Complete Health, Penny serves as an advocate for our patients, bringing education and understanding to patients who are navigating a complicated and confusing healthcare system, with a focus on patients on Medicare and Medicare Advantage plans. By making sure patients understand what benefits are available to them via insurance and in the community, Penny develops relationships with her patients that help them stay happy and healthy.

In her free time, Penny spends time with her two daughters and four amazing grandchildren. Her “happy places” include ball fields, dance recitals and the beach.